Our mission is to achieve excellence in the formulation and implementation of Customs and Excise initiatives aimed at:

• realising the revenues in a fair, equitable and efficient manner
• administering the Government's economic, tariff and trade policies with a practical and pragmatic approach
• facilitating trade and industry by streamlining and simplifying Customs and Excise processes and helping Indian business to enhance its competitiveness
• creating a climate for voluntary compliance by providing guidance and building mutual trust
• combating revenue evasion, commercial frauds and social menace in an effective manner.

• integrity and judiciousness
• courtesy and understanding
• objectivity and transparency
• promptness and efficiency

We shall encourage and assist voluntary tax compliance by our clients.

To achieve our mission, we would focus on:

• Enhancing the use of Information Technology
• Streamlining Customs and Excise Procedures
• Encouraging voluntary compliance
• Evolving cooperative initiatives
• Assisting in the formulation of Tariff policies
• Combating Revenue evasion, commercial frauds and social menace effectively
• Measuring conformance to service delivery standards
• Developing professionalism and responsibility